EmpireFactionsHQ – Privacy Policy

This Privacy Policy explains how EmpireFactionsHQ collects, uses, and protects your information when you use our server and online store.

By using our store or server, you agree to this policy.

1️⃣ Information We Collect

When you make a purchase, we may collect:

  • Minecraft Username

  • Email Address

  • Transaction ID

  • Payment confirmation details

  • IP Address (via payment processor)

  • Purchase history

We do not directly store your credit card or payment information.
All payments are processed securely by third-party providers.

2️⃣ How We Use Your Information

We use collected information to:

  • Deliver purchased products in-game

  • Verify and process transactions

  • Provide customer support

  • Prevent fraud and chargebacks

  • Enforce server rules

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3️⃣ Payment Processing

All payments are handled by secure third-party payment processors.

EmpireFactionsHQ does not store or have access to:

  • Full credit card numbers

  • Bank account information

  • Payment passwords

Any payment-related data is governed by the payment processor’s privacy policy.

4️⃣ Data Retention

We retain purchase records for:

  • Fraud prevention

  • Chargeback protection

  • Administrative purposes

Data may be stored for as long as necessary to comply with payment processor requirements.

5️⃣ Account Responsibility

You are responsible for:

  • Providing accurate account information

  • Ensuring you have authorization to make purchases

  • Keeping your Minecraft account secure

We are not responsible for purchases made without your permission if your account was compromised.

6️⃣ Third-Party Services

EmpireFactionsHQ may use third-party services including:

  • Payment processors

  • Hosting providers

  • Analytics services

These services may collect data in accordance with their own privacy policies.

7️⃣ Children’s Privacy

Our server is intended for users of all ages.

If you are under 18, you must have permission from a parent or guardian before making purchases.

8️⃣ Security

We take reasonable measures to protect store-related data.

However, no online service can guarantee 100% security.

9️⃣ Changes to This Policy

EmpireFactionsHQ reserves the right to update this Privacy Policy at any time.

Continued use of the store after changes means you accept the updated policy.

Contact

For questions regarding this Privacy Policy, contact staff through our official Discord or in-game support.